Content

Behind a complaint or Problem is a commitment, or something that the person cares about.[1]

Understand why the person feels like a Victim and find what they care about. Then have them focus on the Outcome they want.[2]

References

Quote

“So here’s what you can try if you want to help someone shift. First and foremost, let them know you hear their anger or frustration or whatever their inner state is. Then subtly invite them to shift. After they see that you understand how they feel, you might say something like, ‘I can tell you really care about …’ whatever it is you think lies behind their victimization. (Location 1306) #✂️

Quote

“And the key to helping other people see you as a conscious, constructive Challenger in your relationships,” Ted went on, “is to know what your intention is.” (Location 1321) #✂️


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