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Three Dimensions of Work

An observation by Douglas Engelbart that every organization has three dimensions of work. Where each affect the next one down.[1]

3 Vital Questions focuses on the first bullet.

References

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The article referred to these three dimensions simply as A, B, and C (see also Diagram 1): The production and delivery of products and/or services. This is “the work” we engage in to serve our customers and clients. The design and implementation of the systems, processes, and structures that enable the work to be done. The primary responsibility for this dimension is held by management. The way we think about how we think, interact, and take action. To quote Senge’s article, “Ultimately, the quality of [this] work determines the quality of the systems and processes [that organizations] design and the products and services [they] provide” (p. 35). This is the work of leadership—which can include anyone, anywhere in the organization. (Location 112) #✂️

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